Revision Notes

Human Resource Management

Key areas: manpower planning; recruitment; training; performance/employee appraisal; welfare; motivation; collective bargaining.
Key function: right number of employees, of the right quality, in the right place at the right time.
Key ratio: labour turnover: (number of leavers in the year/average number employed in the year) x 100
Must be aware of external influences on workforce planning: social (women returning to work); Political (Single Market in EU - freedom of movement of labour); Economic (may affect wage aspirations); Technology (affects training methods and also skills required for tasks); Legal (affecting discrimination, redundancy plans).
Job description: contains details of the job e.g. job title, employment conditions, outline of the tasks involved.
Person specification: Age, Qualifications and Experience (AQE) required.
Training: on -job (internal) learn by doing. Off-job - learn away from work. (Think: advantages/disadvantages of each).
Sources: internal: apprentices, internal notice board; other branches; internal newsletter.
External: private agency; department of employment; newspaper advertisement; notice on factory gates; word of mouth. (Think: advantages/disadvantages of the different sources).
Performance appraisal looks at: punctuality, attitude, output, training courses attended/needed; promotion prospects.